Frequently Asked
Questions
What is the status of my order?
We have you covered! You would have received a confirmation email of your order. Can't find the email? COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause. Phone support is available Monday-Friday from 11am - 6pm IST, Call us on +91 7208902002 or email us on info@theworldofgaya.com
Where are we based?
Our office is located in Mumbai.
Where are your products shipped from?
We ship from India.
Can I expedite my shipping?
Yes! We offer Express shipping options within checkout.
Can you ship internationally?
Yes we do International shipping. Orders above 100$ are eligible for free delivery.
How can I pay for my order?
We currently accept Visa, MasterCard, Rupay, and American Express. We also accept payment via UPI. COD option is available India only.
How long will it take me to get my order?
For standard shipping, you should receive your order within 7-10 business days.
Can I cancel or change my order?
For personalized orders, we begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
Can I exchange my order?
We exchange outfit in case of size issue or other reasons. Masks and Personalized orders cannot be exchanged. All products should have tags for exchange to be accepted. The products should be in the condition as received and ensure it is not used/washed/stained. In the above mentioned cases exchange request would get rejected. To place an exchange request please get in touch with us on below mentioned contact details Phone support is available Monday-Friday from 11am - 6pm IST Call us on +91 7208902002 or email us at info@theworldofgaya.com .
How do I return my order?
We do not accept returns but we exchange as mentioned in point (9)
What do I do if my order is damaged?
Our garments go through 3 rounds of quality check before they are shipped, so there is a rare possibility of receiving damaged order. In the rarest cases if such a thing occurs our customer service team will be more than happy to assist you. You may contact our customer service team.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses.Please reach out to our customer service team for assistance.
Phone support is available Monday-Friday from 11am - 6pm IST +91 7208902002 or email us on info@theworldofgaya.com
Where can I find product sizing information?
Please find size guide alongside the outfit selected above the quantity to be selected.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Phone support is available Monday-Friday from 11am - 6pm IST. Please call +91 7208902002
